We take iPhones, iPads, MacBooks and game consoles by mail. You send the device to our Midtown store, we inspect it and repair it. We understand that your device is important to you, and we assure you of our utmost care and professionalism throughout the process. Here’s how it works, step by step:
Before you ship
How mail-in repair works
Step 1: Packaging Your Device
Before you ship, make sure the device is packed so it can’t be damaged in transit. Wrap the device in bubble wrap or a similar protective material, and place it in a sturdy box. It’s recommended to use a box that’s slightly larger than the device to allow for sufficient cushioning.
Step 2: Include Your Details
Put a note in the box. Ensure that the paper has your Name, Email, Phone number, Return Address, and a brief description of the problem you’re experiencing with the device. This information will help us create a new service ticket for your device repair.
Step 3: Shipping Your Device
Send the box to Big Apple Repair, 347 Fifth Ave, Suite 1502, New York, NY 10016. We recommend using a courier service that offers tracking to ensure your package arrives safely.
Step 4: Repair Estimate
Upon receipt of your device, we will create a new ticket and send you a text message and email with your ticket number. Our team will inspect your device and provide an estimate for the repair.
Step 5: Repair Approval
If you approve the estimate, we will begin the repair process. If you choose not to proceed with the repair, we will send your device back to you.
Step 6: Payment
Once the repair is complete, we will notify you to make payment via Zelle or PayPal. Please note that the client is responsible for the return shipping cost, whether the device is repaired or not.
Step 7: Return Shipment
After we receive your payment, we will ship the device back to you. We ensure to package it securely to avoid any damage during transit.
Warranty
Repairs carry a 30-day limited warranty, and OLED screens 12 months. Liquid damage repairs have no warranty.
We appreciate your trust in us and look forward to serving your repair needs. If you have any questions or require further clarification about our Mail-In Repair Service, please feel free to contact us.
